Foundation Series Lat Pulldown

How much is shipping?
We offer a flat-rate shipping fee of £4.99 on all orders, regardless of size or value.

Which couriers do you use?
We ship all orders using trusted next-day delivery services, including DX Express and Palletways.

Do you offer next-day delivery?
Yes — all orders are sent via next-day delivery services to ensure your items arrive as quickly as possible.

When will my order be dispatched?
All orders are processed and dispatched the same day when placed before 13:30.

When will I receive my order?
Once dispatched, your order is typically delivered the next working day.

Do you dispatch orders on weekends?
Orders are dispatched Mon-Fri only. Orders placed over the weekend will leave us the next working day.

Will I receive tracking information?
Yes — once your order has been dispatched, you’ll receive tracking details so you can follow your delivery.

What happens if I miss my delivery?
If you’re not available, the courier may attempt redelivery or leave instructions on how to rearrange delivery.

Do your products come with a warranty?
Yes — all of our products come with a 12-month warranty for your peace of mind. Many commercial pieces offer lifetime warranty but will specify this individually.

What does the warranty cover?
Our warranty covers manufacturing faults and defects in materials or workmanship.

What is not covered under warranty?
The warranty does not cover general wear and tear, cosmetic damage, misuse, or damage caused by improper use or handling.

How do I make a warranty claim?
If you need to make a claim, simply email us at sales@blackbearfitness.co.uk with your order number and details of the issue.

What information do I need to provide?
Please include your order number, a description of the problem, and photos or videos where possible to help us assess the issue quickly.

How long does the warranty process take?
We aim to review all warranty claims as quickly as possible and will keep you updated throughout the process.

What is your returns policy?
We accept returns within 30 days of purchase for a full refund, provided the item meets our return conditions.

What condition must items be in to qualify for a return?
All items must be returned in a perfect, unopened, and unused condition to be eligible for a full refund.

Who covers the cost of returns?
Return shipping costs are the responsibility of the buyer. All items must be sent back to our HQ address.

Where do I send my return?
Please return your item to:
BlackBear Fitness
5–6 Discovery Park
Yaxley
PE7 3GX

Will I be refunded the original shipping cost?
In some cases, original shipping costs may be withheld for standard returns due to the high cost of shipping services.

How long does it take to receive my refund?
Once your return has been received and inspected, refunds are processed usually within 1 working day.

Are returns the same as warranty claims?
No — returns and warranty claims are handled separately. Please refer to our Warranty section for information on faulty or defective items.

Need your gym set up properly? We’ve got you covered.
We offer nationwide, professional installation on all equipment — so you can focus on training, not building.

Expert engineers. Done right the first time.
Our installations are carried out by experienced two-man teams who specialise in gym equipment setup. From simple installs to complex builds, you’re in safe hands.

Fully insured for total peace of mind
Every installation is completed by fully insured professionals, ensuring your equipment — and your space — is protected.

From flooring to full gym builds
Whether it’s gym flooring, racks, cable machines, or advanced systems like smith machines, we handle it all with precision and care.

Affordable, transparent pricing
Installation services start from just £99, making professional setup more accessible than ever.

Get a fast, competitive quote today
For an accurate price, simply email sales@blackbearfitness.co.uk with your kit list and postcode — we’ll come back to you quickly with a tailored quote.

Nationwide coverage
Wherever you are in the UK, our team can get to you.