Returns

At BlackBear Fitness, we want you to be completely satisfied with your purchase. If something isn’t right, our UK-based team is here to help make the returns process as straightforward as possible.

Starting a Return

To request a return, please email sales@blackbearfitness.co.uk within 30 days of receiving your order.

Please include:

• Your name and order number

• The product you wish to return

• The reason for the return

• Photographs or a video if the product is damaged or faulty

Please contact us before returning anything. Large machines and heavy equipment may require a specially arranged pallet collection.

Change-of-Mind Returns

Customers purchasing online have a legal right to cancel eligible orders within 14 days of delivery without providing a reason.

We also provide an additional 30-day returns promise. For change-of-mind returns requested after the legal 14-day period, products must be unused, unassembled, complete and returned in their original packaging in a condition suitable for resale.

Customers may inspect products as they would reasonably be able to in a shop. We may make a reasonable deduction if unnecessary handling, use or assembly has reduced the product’s value.

Return Delivery Costs

Customers are responsible for the direct return cost of change-of-mind returns.

Smaller products should be returned using an insured and tracked service. Heavy equipment may require a pallet collection, which can be arranged by BlackBear Fitness and deducted from the refund once the cost has been agreed with you.

Original delivery charges will only be refunded where required by law. If an upgraded or express delivery service was chosen, we are only required to refund the equivalent standard delivery charge.

Faulty, Damaged or Incorrect Products

If your item arrives damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.

Keep the product and its packaging while we investigate. We may request photographs or a short video to help us identify the issue.

Depending on the circumstances and your statutory rights, we will arrange an appropriate repair, replacement, replacement component, collection or refund. BlackBear Fitness will cover reasonable return costs where the product is confirmed to be faulty, damaged or incorrectly supplied.

Refunds

Once an approved return has been received and inspected, the refund will be issued to the original payment method.

We aim to process refunds promptly and no later than the applicable legal deadline. Banks and payment providers may require additional time before the funds appear in your account.

If you paid using Klarna or PayPal, your refund will be processed through the same provider. Any remaining payment schedule is managed by that provider, so please continue following its instructions until the refund has been confirmed.

Products That Cannot Be Returned

Change-of-mind returns may not be accepted for:

• Personalised or custom-made products

• Specially ordered equipment

• Products that have been modified

These exclusions do not affect your rights where a product is faulty, damaged, misdescribed or not fit for purpose.

Cancelling Before Dispatch

If you need to cancel an order that has not yet been dispatched, contact us immediately. We will do our best to stop the shipment and issue a refund.

If the order has already left our warehouse, it will need to follow the normal returns process.

Return Address

BlackBear Fitness Ltd
5–6 Discovery Park
Yaxley
Peterborough
PE7 3GX

Please do not return products without contacting us first.

Need Help?

Email: sales@blackbearfitness.co.uk
Telephone: 01733 602 409
Opening hours: Monday–Friday, 9am–5pm

Nothing within this returns policy affects your statutory consumer rights.