Suspension Trainer

How much is shipping?
Standard UK delivery is free. Special or urgent delivery services are quoted separately and must be agreed before dispatch. For delivery to the Highlands, Northern Ireland, islands or overseas, contact us before ordering so we can confirm availability and any additional cost.

When will my order be dispatched?
We aim to dispatch in-stock orders within one working day, Monday–Friday. Orders placed over a weekend or bank holiday are processed on the next working day.

When will I receive my order?
Parcel deliveries typically arrive within 1–2 working days after dispatch. This is an estimate, not a guaranteed next-day service. Larger orders and pallet deliveries may take longer; we will confirm the arrangements.

Which couriers do you use?
We use tracked UK delivery services, including DX and Palletways, depending on the equipment and delivery requirements.

Will I receive tracking information?
Tracking details are emailed once your order has been dispatched. Orders with several products may arrive in separate boxes or deliveries.

How are large or heavy items delivered?
Large machines, racks and gym packages may arrive on a pallet. Unless installation or another service has been agreed separately, pallet deliveries are made to the nearest safe and accessible delivery point. Please ensure there is suitable access.

What happens if I miss my delivery?
The courier may attempt redelivery or provide instructions to rearrange delivery.

See our Delivery Information or email sales@blackbearfitness.co.uk for help.

Do your products come with a warranty?
Yes — all of our products come with a 12-month warranty for your peace of mind. Many commercial pieces offer lifetime warranty but will specify this individually.

What does the warranty cover?
Our warranty covers manufacturing faults and defects in materials or workmanship.

What is not covered under warranty?
The warranty does not cover general wear and tear, cosmetic damage, misuse, or damage caused by improper use or handling.

How do I make a warranty claim?
If you need to make a claim, simply email us at sales@blackbearfitness.co.uk with your order number and details of the issue.

What information do I need to provide?
Please include your order number, a description of the problem, and photos or videos where possible to help us assess the issue quickly.

How long does the warranty process take?
We aim to review all warranty claims as quickly as possible and will keep you updated throughout the process.

What is your returns policy?
You can request a return within 30 days of receiving your order. Please contact us before returning equipment. Our Returns page explains the full conditions and arrangements.

What condition must a change-of-mind return be in?
Eligible online orders can be cancelled within 14 days of delivery. Our additional 30-day returns promise requires products returned after that initial period to be unused, unassembled, complete and in their original packaging in a condition suitable for resale. This does not affect your statutory rights.

Who covers the cost of returns?
Customers pay the direct return cost for change-of-mind returns. BlackBear covers reasonable return costs where an item is confirmed to be faulty, damaged or incorrectly supplied. Heavy equipment may require a pallet collection arranged with our team.

Where do I send my return?
Contact us first so we can agree the arrangements. Our return address is BlackBear Fitness Ltd, 5–6 Discovery Park, Yaxley, Peterborough, PE7 3GX.

Will I be refunded the original delivery cost?
Original delivery charges are refunded where required by law. For an upgraded or express service, any required refund is limited to the equivalent standard delivery charge.

When will I receive my refund?
Approved returns are inspected before refunds are issued to the original payment method. We aim to process refunds promptly and within the applicable legal deadline. Your bank or payment provider may need additional time.

What if my item is faulty, damaged or incorrect?
Contact us as soon as reasonably possible with your order number and photos or a short video. Keep the item and its packaging while we investigate. We will arrange the appropriate resolution, and your statutory rights are unaffected.

Email sales@blackbearfitness.co.uk or call 01733 602 409 before returning equipment.

Need your gym set up properly? We’ve got you covered.
We offer nationwide, professional installation on all equipment — so you can focus on training, not building.

Expert engineers. Done right the first time.
Our installations are carried out by experienced two-man teams who specialise in gym equipment setup. From simple installs to complex builds, you’re in safe hands.

Fully insured for total peace of mind
Every installation is completed by fully insured professionals, ensuring your equipment — and your space — is protected.

From flooring to full gym builds
Whether it’s gym flooring, racks, cable machines, or advanced systems like smith machines, we handle it all with precision and care.

Affordable, transparent pricing
Installation services start from just £49.99, making professional setup more accessible than ever.

Get a fast, competitive quote today
For an accurate price, simply email sales@blackbearfitness.co.uk with your kit list and postcode — we’ll come back to you quickly with a tailored quote.

Nationwide coverage
Wherever you are in the UK, our team can get to you.